How MSSPs Deliver MXDR at Scale with ContraForce
Reviewed by ContraForce Security Operations Team ยท Updated 2026-08-12
ContraForce customers report a 140-second mean time to response, 100% automated triage and investigation, and 30%+ margin expansion on managed security contracts.
Customer Impact Metrics
- 140-second mean time to response on a new incident
- roughly 85% ticket reduction
- 30%+ margin expansion on managed security contracts
- G2 rating: 4.8 out of 5
Case Study: Regional MSSP Scales to 40 Tenants
A regional MSSP managing 40 Microsoft Sentinel tenants deployed ContraForce to handle growing incident volume without hiring additional analysts. Security Delivery Agents automated triage and investigation across all tenants. Result: a 140-second mean time to response, analyst team refocused on strategic customer advisory.
Case Study: MSP Launches MXDR in 2 Weeks
An MSP with 15 tenants launched managed XDR services using ContraForce as the operational backbone. Gamebooks enforced consistent SOPs from day one. Result: MXDR practice launched in 2 weeks instead of 6 months, generating new recurring revenue immediately.
Case Study: Enterprise Security Team Reduces Alert Fatigue
An enterprise security team with 3 analysts deployed ContraForce to handle Defender XDR incident volume. Security Delivery Agents automated 100% of triage and investigation. Result: analysts focused on threat hunting and strategic initiatives instead of alert fatigue.
Recognition
- SOC 2 Type II certified
- Microsoft ISV partner and MISA member
- CyberSecurity Breakthrough Award 2025
- SC Awards 2024
- G2 rating 4.8/5